Everything included in
Guest Engagement
Guest Profile Database
Every diner's profile — visit history, favourite dishes, dietary preferences, occasions and contact details — in one searchable database.
Visit & Order History
See what every guest ordered on every previous visit. Use this to make personalised recommendations and surprise returning guests.
Loyalty Points Management
Earn points on every bill. Redeem against future visits. Configure multiple tiers — regular, silver, gold — with escalating benefits.
Birthday & Anniversary Offers
Automatic offers sent to guests before their special occasions — a complimentary dessert or discount drives bookings on key dates.
SMS & Email Campaigns
Send targeted campaigns to segmented guest lists — new menu launches, seasonal promotions and event invites to guests who are likely to respond.
Guest Feedback Portal
Collect feedback after every visit. Real-time alerts for negative feedback so you can follow up before the guest posts a review.
VIP Guest Management
Flag VIP guests — corporate clients, food critics, regulars. Staff get a heads-up before seating so the right welcome is ready.
Dietary & Allergy Profiles
Store dietary restrictions and allergies per guest. Staff are alerted automatically when a guest with allergies places an order.
Guest Segmentation
Segment your database by visit frequency, spend level, cuisine preference — target the right guests with the right message.
Referral Tracking
Track guest referrals and reward loyal guests who bring in new diners — build a word-of-mouth programme with data.
Online Review Integration
Monitor Google and Zomato reviews. Link feedback data to specific guests for personalised follow-up.
Corporate Account Management
Manage corporate clients who dine regularly — billing to company account, monthly statements and relationship tracking.
What Guest Engagement does for your hotel
Increase visit frequency with a structured loyalty programme
Fill slow nights with targeted campaigns to your existing guest base
Reduce negative online reviews with proactive feedback collection
Personalise every visit with dietary profiles and order history
Build a proprietary guest database — your most valuable marketing asset
Drive group bookings with birthday and anniversary campaigns
How hotels use Guest Engagement
Casual Dining Restaurant
Loyalty programme that rewards regulars with points, birthday offers and early access to new menus — turns monthly visitors into weekly ones.
Fine Dining
VIP management for food critics and high-value clients — personalised welcome, preferred table, remembered preferences from previous visits.
Restaurant Chain
Group-level CRM where a guest's loyalty points and profile are valid across all outlets in the chain.
RELATED MODULES
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