Everything included in
Spa Management
Appointment Booking
Online and front-desk appointment booking with real-time availability of therapists and treatment rooms.
Therapist Scheduling
Manage therapist rosters, breaks and specialisations. Auto-assign appointments based on availability and skills.
Treatment Room Management
Track treatment room availability and allocation — prevent overbooking and manage room turnaround time.
Guest Treatment History
Every guest's treatment history, skin notes and therapist preferences stored for personalised future visits.
Spa Package Management
Create and sell spa packages — couples packages, day spa packages and resort-stay spa inclusions.
Retail & Product Sales
Sell spa products at the counter. Track product inventory, manage stock levels and calculate retail margins.
PMS Billing Integration
Spa charges post directly to guest room folio — guests sign and go, no separate payment needed at the spa.
Commission Tracking
Calculate therapist commissions on treatments and retail sales — automated, accurate and transparent.
Membership & Passes
Sell spa memberships and day passes. Track usage, balance and expiry for regular spa guests.
Gift Vouchers
Issue and redeem gift vouchers for spa treatments — popular for corporate gifting and special occasions.
Spa Revenue Reports
Treatment revenue, retail revenue, occupancy by room and therapist productivity — comprehensive spa analytics.
Customer Feedback
Post-treatment feedback collection — identify top-performing therapists and treatments needing improvement.
What Spa Management does for your hotel
Never double-book a therapist or treatment room
Charge spa services to room folio — guests don't carry cash to the spa
Personalise treatments with guest history and therapist notes
Track retail product margins alongside treatment revenue
Maximise therapist productivity with intelligent scheduling
Grow repeat spa bookings with membership and package programmes
How hotels use Spa Management
Luxury Hotel Spa
Full-service spa with 10 treatment rooms, 15 therapists and a retail counter — complete management with PMS integration for seamless guest billing.
Resort Wellness Centre
Day spa packages for in-house guests and day visitors — separate billing for hotel guests (room folio) and walk-in clients (direct payment).
Boutique Spa Hotel
Small spa with specialist treatments — guest treatment notes ensure consistency and therapist assignment matches guest preferences.
RELATED MODULES
Let's modernise your
hotel operations together
Book a free demo and see FortuneNext 7.0 in action — tailored to your property type, size and requirements.