Indus Technologies
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Indus Technologies
Resources/Case Studies
Case Studies

Real results from real
Indian properties

Not marketing copy — actual before and after metrics from hotels, resorts, restaurants and clubs that implemented FortuneNext with Indus Technologies.

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400+

Implementations

18+

Years experience

6

Industry types

100%

Client retention

All Case Studies

Implementation stories across
every hospitality segment

BUDGET HOTELEconomy City Hotel, Hyderabad

40-room Budget Hotel Eliminates OTA Double Bookings and Cuts Check-in Time by 65%

THE CHALLENGE

Manual front desk with paper reservation book. OTA double bookings happening 3–4 times per month. Check-in taking 8–10 minutes per guest during busy periods.

THE SOLUTION

FortuneNext PMS with CRS and channel manager for 4 OTAs. Mobile housekeeping app. Cloud deployment.

“I used to spend 30 minutes every morning updating rates on 4 different OTA portals. Now it takes one click.”

RESULTS

65%

Faster check-in

0

Double bookings

3 weeks

Implementation

1 staff

Runs front desk

RESORTMulti-outlet Resort, Coastal AP

Beach Resort Consolidates 6 Revenue Centres — Checkout Time Drops from 18 Minutes to 3

THE CHALLENGE

Separate systems for rooms, restaurant, spa and activities. Guests received 3–4 separate bills at checkout. Staff spent 20+ minutes reconciling charges manually.

THE SOLUTION

FortuneNext full suite — PMS, Spa, POS, Activity module, CRS. Hybrid deployment for connectivity resilience.

“Our guests now check out in 3 minutes. They sign one bill and leave. We used to lose ₹8,000–12,000 per week in unposted charges.”

RESULTS

83%

Faster checkout

1 bill

Per guest

6

Outlets integrated

0

Lost charges

BOUTIQUE HOTELHeritage Property, Telangana

Heritage Boutique Hotel Grows Direct Bookings from 22% to 47% in 12 Months

THE CHALLENGE

78% of bookings through OTAs at 18–22% commission. No guest database. Every returning guest treated as a new one. No direct booking engine.

THE SOLUTION

FortuneNext PMS with Guest Engagement CRM, direct booking engine integration and loyalty programme.

“The CRM changed how our team interacts with guests. Returning guests are welcomed by name with their preferences ready — without any briefing.”

RESULTS

47%

Direct bookings

₹3.2L

Annual commission saved

680+

Guest profiles built

4.8★

Google rating

RESTAURANTQSR Chain, Hyderabad

QSR Chain Standardises Recipe Costing Across 3 Outlets — Food Cost Drops by 14%

THE CHALLENGE

Each outlet buying separately. No standard recipes. Food cost varying from 28% to 41% across outlets. No way to compare outlet performance centrally.

THE SOLUTION

FortuneNext POS and Material Management with centralised recipe costing and outlet-wise P&L.

“For the first time I can see all 3 outlets on one screen and tell immediately which one is underperforming and why.”

RESULTS

14%

Food cost reduction

₹2.1L

Monthly savings

3 outlets

One dashboard

28%

Consistent food cost

CLUBSports & Social Club, Hyderabad

Social Club Automates Monthly Billing for 800 Members — Finance Team Saves 3 Days

THE CHALLENGE

Monthly statements generated manually by finance team taking 3 full working days. Member disputes over unrecognised charges. Sports desk using paper booking log.

THE SOLUTION

FortuneNext Club suite — Membership, POS, Sports Facility Booking, Banquet and Member Statements.

“The statement generation used to start on the 28th and finish on the 2nd. Now it takes 20 minutes on the 1st.”

RESULTS

3 days

Finance time saved

800

Auto-statements

0

Billing disputes

40+

Events/month managed

LUXURY HOTEL5-Star Hotel Chain, AP & Telangana

Luxury Hotel Chain Achieves 99.2% Billing Accuracy Across 4 Properties

THE CHALLENGE

Four properties on different legacy systems. No centralised guest profiles. Revenue audit showing 2–3% billing leakage. Night audit taking 90 minutes manually.

THE SOLUTION

FortuneNext enterprise PMS with CRS, multi-property CRM, Sales & Catering and automated night audit.

“Having one guest profile across all four properties changed our VIP programme completely. We now know what a guest prefers at any of our properties.”

RESULTS

99.2%

Billing accuracy

4 props

One platform

12 min

Night audit

₹18L

Annual leakage stopped

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